Terms of Service

By creating an account or using our API, you agree to these Terms. If you use Nexevo.ai on behalf of a business, you represent that you have authority to bind that business. These Terms are entered into between you and PRISM LABS PTE. LTD. (Singapore).

Nexevo.ai is a vertical AI platform: a workspace with an autonomous agent, projects and knowledge files, private long-term memory, multimodal generation, and custom skills co-built per industry. Model selection runs on our proprietary scheduling layer — we pick the model per request based on quality, cost, and latency, and forward to third-party LLM providers. We do not operate the underlying models; service quality depends on upstream provider availability and our scheduling.

Outputs generated through our platform (text, code, images, video, audio, etc.) are AI-assisted decision support — they do not constitute legal, medical, investment, tax, or engineering-safety professional advice. Before relying on AI output for high-stakes decisions, consult a licensed professional. We make no express or implied warranty as to accuracy, completeness, suitability, or absence of bias.

You shall not use our services as the sole basis for: (a) automated final hiring decisions; (b) credit underwriting; (c) medical diagnosis; (d) safety-critical control systems; or (e) any scenario classified as "high-risk AI" under applicable law.

You are responsible for safeguarding API keys / login credentials and for all activity under your account. Do not expose keys in public repositories or client code. Notify us immediately at [email protected] upon suspected leak.

You may not use Nexevo.ai to: (a) generate illegal content; (b) harass or harm others; (c) circumvent upstream provider safety measures; (d) run automated spam or abuse; (e) resell services without a commercial agreement; (f) violate applicable AI regulations (EU AI Act, China Interim Measures for Generative AI Services, etc.). We reserve the right to suspend violating accounts.

Pricing is published at /pricing. You authorize us to charge your payment method based on usage.

14-day cooling-off: for a first-time subscription to any subscription product (e.g. memory capacity tiers, when available), you may cancel and receive a full refund within 14 calendar days. This does not apply to renewals, upgrade differences, usage fees already metered (tokens, generations), or enterprise contracts (separately negotiated).

Prepaid top-up balance may be refunded upon request less services already rendered; unused balance expires 12 months after your last activity. See the Refund Policy for details.

You retain ownership of your prompts, your knowledge files, and the responses you receive. We claim no rights to your content. Our brand, code, documentation, and product names (Nexevo and related marks) remain ours.

Services are provided AS-IS and AS-AVAILABLE. We do not warrant that AI-generated responses are accurate, current, or fit for any particular purpose. You are responsible for verifying output before acting on it.

To the maximum extent permitted by applicable law, our total aggregate liability to you is capped at the fees you actually paid us in the 12 months preceding the incident. We are not liable for indirect, incidental, special, or punitive damages — including loss of profits, data, or goodwill.

We process your data per the accompanying Privacy Policy. You can export or delete your data anytime in your workspace settings.

You may close your account anytime in settings. We may suspend violating accounts (with reasonable advance notice when feasible). After termination, we retain audit logs as required by law; other data is deleted within 30 days. You have a 30-day window pre-termination to export your data.

We may update these Terms. Material changes are notified by email 30 calendar days before the effective date and posted prominently in the dashboard. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the Republic of Singapore, excluding its conflict-of-law principles.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved via 30 days of good-faith negotiation; failing which, it shall be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration in Singapore in accordance with the SIAC Rules then in force, with a single arbitrator, in English. The arbitral award shall be final and binding on the parties.

This clause does not affect non-waivable consumer rights you may have under your local law.